Frequenty Asked Questions
Click on a question for its answer...
What do you mean by 'True Desktop Software'?
Duoserve is the only company to make a native time clock desktop application store your data in the cloud. This melding of Internet with desktop software is much more powerful in terms of features, reliability, and responsiveness. A web time clock cannot give you the experience a desktop software can. Lets put it this way: would you use Adobe Photoshop or Microsoft Word in a web browser? Would you rather use your Yelp app or go to yelp.com on your phone? Same goes with TimeFlow. It's a native Windows app that utilizes all the powers of your desktop computer.
How is TimeFlow more powerful than other web time clocks?
TimeFlow allows you to harness the power of a full-fledged desktop application and the portability of a web solution. Just like your other installed software programs, TimeFlow can run in the background, start up when your computer starts, and automatically refresh your data while running in the background. These are all the benefits of traditional software that we are all used to, but TimeFlow has the added networking capability of the cloud allowing you to access your time clock data from any desktop device. In addition, TimeFlow has no third party dependencies. Web time clocks depend on third-party web browsers. What happens when a new version (of FireFox, Chrome, Internet Explorer, etc.) comes out? Things break. Web browsers are great for news websites, Facebook, shopping etc. But not for your mission critical clocking in application.
How do I start my Free 30 Day Trial?
Simply click on the 'Try It Free' button on the top menu. This will quickly download our desktop application to your computer. Once the application opens, you will need to enter some basic contact information to create the account. You can then easily go to other computers and download the application and log in -- it will already be networked and shared. It's that simple!
If I sign up for my Free 30 Days Trial, will I get spammed or called endlessly?
No. We might call you a couple of days into your trial to see how you're doing. If you request not to be called back, we will honor it. It's that simple. We know that in the end, a good product will sell itself.
Is a credit card required for the Free 30 Days?
No. We just ask for some basic contact information to avoid abuse to our systems.
Do I lose my information after the Free 30 Days?
No. You can continue with all the information entered during the trial when you sign up. If you don't sign up after your 30 day trial has ended, we will put your database in a grace period for some time, just in case you didn't have time to go online and sign up. After the reasonable grace period, your data will be completely erased.
Do I have to call and cancel my trial account after the Free 30 Day Trial has ended?
No. The trial ends and that is all. You're a free bird.
Will I be billed after the Free 30 Days automatically?
No. You will not be billed or charged automatically. You will have to specifically go to our website and submit billing information if you wish to continue past the free trial.
How long has Duoserve been a company?
We have been a company since 2001. We have grown each and every year with very few customers dropping out. In fact, we have many customers that have been using our desktop applications for over a decade. Our stability and the quality of our products have withstood the test of time. The few customers who have stopped using our products and services usually state that they are closing their doors as the primary reason. Software bugs or pricing issues are almost never the reason why customers leave us because our products are rock solid and we do not bait and switch.
Why are TimeFlow prices so low? Is that a good sign and will you be in business with that pricing?
In short, efficiency is key. Customers sometimes ask this question to make sure they are getting the best bang for their buck. We believe our pricing is reasonable, and the prices of our competitors are expensive. While many of our competitors do forced selling with heavy marketing, sales and support staff, our funds are mostly allocated into development and research. This allows us to avoid the need to oversell or constantly fix a broken product. A majority of our customers have never even contacted support or even our sales team. We have a simple, yet powerful business model. Make a great product, let customers try it for free, and pass along the savings. Our number of years in business, number of customers, and our word of mouth referral base allows us to price things in a way no one can come close to.
Do you have live humans I can talk to?
Yes. We offer unlimited technical phone support for every plan except the starter plan. Occassionally, we cheat for starter plans and will give you a call back if you submit an online support ticket and ask to be called back. In fact, if you're not able to use the software for any reason (your billing had a problem past the grace period, your computer went up in smokes, you got a new computer) we will do whatever it takes to get you back up ASAP.
Can I quit your service anytime?
Yes, if you are on the monthly subscription plan. However if you sign up for a yearly agreement or have been issued a custom quote you must abide by the terms. We don't believe in keeping unhappy customers bound. Since 2001 we have never had any legal issues, BBB, or governing body complaints. We honor what we promise and keep our prices stable. We will only raise prices if the cost of living has forced us to. We are not out to price gouge. We want to make our customers happy. It has worked for us with endless referrals especially from tech and IT workers who implement our software.
How do I know you guys aren't going to bait and switch me?
It's simple: we don't like bait and switch tactics. It's the reason we are rated 5-Stars by users on review websites and 5-Stars by editors such as CNET/Download.com. Unfortunately, the very few competitors of ours that have a reasonable feature set bait and switch their customers (read their reviews). Some don't even let you try their product prior to purchasing. They want to "bind" you into a contract before you can even think. Many of our customers try our program after being promised so much from their previous vendor. These claims don't come from our marketing department, but from disgruntled customers of other products who have become our customers. The company was founded on the basis that if you're truthful and honest, and you really treat your customers the way you'd treat family, then you're ultimately going to succeed. We do not over promise. In fact, when some customers say they want to sign up directly and start paying we urge them to use our free 30 day trial first. It keeps our customers comfortable, reduces sales friction, and gives our customers 1 Extra Free month. Why Not!
Does TimeFlow work for my industry?
TimeFlow works for any industry. TimeFlow was designed from the ground up to be modular in the sense that we give you the basic tools to run any business that needs a time clock product. We have users in every major industry and subindustry. How do we manage to please customers in different industries? The generic aspects of TimeFlow, along with its simplicity, allow you to implement only what you need to use.
How secure is my data?
Very secure. Your data is hosted in a Grade A Datacenter and is backed up several times a day. No individuals in our company have physical access to the servers. The individuals who can log into your computer system cannot see the data unless you provide your user name and password voluntarily which secures each "database". All traffic is encrypted to and from the client software and servers. User security can also be setup for medical facilities that use it to enforce policies.