"User data" is information that is entered by you into our applications or website that will be stored by us on your behalf. This includes but is not limited to information about your customers, your employee information, or other information that is considered your property. Ex. Employees Names, Customer Names, Addresses, etc.
"Customer usage data" is information that is collected by us regarding our customers' usage patterns and behaviors within our applications or websites. This includes but is not limited to your usage patterns, preferences, or other behaviors, actions, or data that can be considered not personal or sensitive. Ex. Clicked on Customer Form at 12:00 PM, Default Calendar View is set to Daily, Clicked on Add New Appointment 15 times on December 1st., Number of times a user logs into application per day, etc.
“Duoserve” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
“Duoserve” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the any of the information below, but not limited to it:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Tracking and usage patterns
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
How "User Data" is used
We will not sell, view or utilize "User data" that is considered your property, unless our application informs you specifically that it will be doing so, and you give your consent. Also, we will not view or access "User data" unless you authorize one of our representatives to log into your account for assistance, demos, tutorials, or feature discussions. We may take statistical samples of your data to better understand how our customers use the system. No specific information besides record counts and or date/times of data modified or entered will be used. For example we may sample a database for the number of records in a system in order to better understand our datasets growth for future marketing, performance, and/or development efforts. The information that will be visible to our systems and personnel will enable us to better understand our customers and to load balance datasets across systems. For example our systems may sample how many records are entered per day for purposes of performance enhancements or future feature enhancements. This will not ever be performed by a human and will only be performed by a computer application that will not extract or utilize the specific information. Our employees will not view any information unless an authorized account holder authorizes us to do so. Our goal in collecting aggregate summarized data is to provide benefits to the end user in terms of performance and or adjustments to software and/or systems. Here are a list of benefits on how this non sensitive information may be used:
Scale system capacity depending on heavy usage patterns detected by the information we collect
Migrate more heavily used datasets to systems with greater performance
Understand how much data is in a specific table or data store to alter software components to better handle the information load
To understand if users who sign up for free services are utilizing the application and end the account in the event of inactivity based on terms and agreements
Offer services and or enhancements geared towards how information is entered
Diagnose performance issues or bugs
We may depending on terms and agreements use data set counts to change user plans (ie 5 user plan will be changed to 10 user plan when 6th person is added)
There may be features in our applications that will integrate with our cloud services, which will help you communicate with your customers. We will try, with our best intentions, to make it clear how and what information will be utilized. For example, we may send an email or an SMS to your client or employee on your behalf, if you sign up for that feature. The information that you do authorize us to see or use on your behalf may be retained for legal reasons and to avoid abuse to our systems and to your systems. For example, we may store how many times an email was sent to email@example.com to make sure that there is no abusive behaviors to our system. However, we will not send an email to firstname.lastname@example.org for our marketing purposes nor view the message sent without your consent. If you have any doubt in how "User Data" will be utilized, we will be happy to answer your specific inquiries on our support forums. We cannot guarantee that all of our features will be explicitly and thoroughly documented on how they use "User Data". In the case you have any questions relating to sensitive or private information, we highly suggest that you direct them to us.
We will not take liability for sensitive information you submit or enter into our system in the event that there is a data breach, or misuse of our system. In general, if you don't feel safe or have doubt in entering specific information due to legal or ethical reasons, we highly suggest you send us an inquiry prior to entering private data, if you are unsure of how it will be utilized. We will make our best effort to keep your data safe and secure, and to explain thoroughly (where possible) how it will be used.
We will store "User data" on your behalf and may hold onto that information for up to 6 months after your account has been paused or closed. We will not sell, view, or use "User Data", but will only store that information in the event there are any legal inquiries (subpoenas, etc…), or you have forgotten to update your billing information with us. This grace period allows us to hold onto your data so that you do not lose it in the event that you want to continue using our application and/or services, but have not had time to call us with updated billing information. The 6 month grace period is the maximum time we will hold onto "User Data", and it does not mean that we may not remove the information prior to that period of time.
It is your responsibility to determine if our feature sets meet your specific government and/or organizational rules, policies, and/or regulations based on information we provide. We are happy to offer any or all information necessary for you to make this decision as long as it does not manifest a security risk to the rest of our customer base (ie. Where our facilities are located, where data is stored, what platforms are used, or any other information that may assist a third party in imposing a threat to our systems).
How "Customer Usage Data" is used
We may collect "Customer Usage Data" within our applications and websites that are linked to your personally identifiable information. The information collected will not include specific "User data" that you have entered within the application unless otherwise stated clearly by our software. We may collect "Customer Usage Data" to better understand our customers and their user usage patterns. When we collect "Customer Usage Data", we may use this information to enhance our applications and offer customized feature sets, and/or automate features on your behalf. For example, we may collect data which will allow us to determine that you use a specific form very often. We may use that information to suggest to you how to optimize the usage of that form the next time you use the application. We may also collect "Customer Usage Data" to see what features our customers utilize the most, in an effort to enhance those features.
How are the reviews and testimonials used
Any reviews or comments posted to our website(s) or other third party websites may be used as part of our marketing materials.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.